You’ll have to cancel your accountant version, and purchase a new subscription. To cancel your accountant version, just click on the Gear icon, and choose Your Account.

Resolution for 'basic online issue: 'How do I drop the accountant program from our QuickBooks and just use the basic online' available: Yes.

The basic online issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the basic online issue yourself by looking for a resolution described in the article. If it is a complex basic online issue or you are unable to solve the issue, you may contact us by clicking here or by using other basic online support options.

For more information about resolving issues related to basic online in Quickbooks/QBO or to get support for the issue 'How do I drop the accountant program from our QuickBooks and just use the basic online', click the link below: