It seems like you’ve tried all the basic troubleshooting steps. We could go a step further and try another browser (or even a different computer) if you have time, but you will probably need to contact us so we can sort this out.

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Resolution for 'basic troubleshooting steps issue: 'if i try to add new user or accountant, pop up says im not authorized. I am the master admin. cleared cache, didn’t help' available: Yes.

The basic troubleshooting steps issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the basic troubleshooting steps issue yourself by looking for a resolution described in the article. If it is a complex basic troubleshooting steps issue or you are unable to solve the issue, you may contact us by clicking here or by using other basic troubleshooting steps support options.

For more information about resolving issues related to basic troubleshooting steps in Quickbooks/QBO or to get support for the issue 'if i try to add new user or accountant, pop up says im not authorized. I am the master admin. cleared cache, didn’t help', click the link below: