“just gets canceled out” has nothing to do with anything.

You are supposed to track everything as Gross = in total.

That means you DID make that sale, and that is income. You incurred costs, and that is expense. Your reports will show the Net or Difference, and that is used for […]

Resolution for 'Because selling something issue: 'How to keep billable expenses off my profit/loss statement?' available: Yes.

The Because selling something issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Because selling something issue yourself by looking for a resolution described in the article. If it is a complex Because selling something issue or you are unable to solve the issue, you may contact us by clicking here or by using other Because selling something support options.

For more information about resolving issues related to Because selling something in Quickbooks/QBO or to get support for the issue 'How to keep billable expenses off my profit/loss statement?', click the link below: