You can. You have to contact support directly for this issue.  Call the number in the screen when you click the ? In the top right corner of qbo.

Resolution for 'been active issue: '2 accounts 1 by mistake, only 1 has been active, being charged for both. Can I close 1 & be refunded the charges that have occurred & continue with other account & fee?' available: Yes.

The been active issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the been active issue yourself by looking for a resolution described in the article. If it is a complex been active issue or you are unable to solve the issue, you may contact us by clicking here or by using other been active support options.

For more information about resolving issues related to been active in Quickbooks/QBO or to get support for the issue '2 accounts 1 by mistake, only 1 has been active, being charged for both. Can I close 1 & be refunded the charges that have occurred & continue with other account & fee?', click the link below: