“then pay the bill through my bank.”

For purposes of the QB data, that isn’t a Bill. It is a Statement, that shows your use of the card, any payments against your Balance owed, and the ending amount owed based on activity this cycle.

“When paying the bill in QB, the credits […]

Resolution for 'bill in QB issue: 'Using Bank Feeds, I download Amex transactions and credits, then pay the bill through my bank. When paying the bill in QB, the credits aren’t available. What to do?' available: Yes.

The bill in QB issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the bill in QB issue yourself by looking for a resolution described in the article. If it is a complex bill in QB issue or you are unable to solve the issue, you may contact us by clicking here or by using other bill in QB support options.

For more information about resolving issues related to bill in QB in Quickbooks/QBO or to get support for the issue 'Using Bank Feeds, I download Amex transactions and credits, then pay the bill through my bank. When paying the bill in QB, the credits aren’t available. What to do?', click the link below: