I’ll walk you through canceling your account. However, for your refund request, I suggest calling our payroll support specialist. They can check if you’re eligible and submit your request.

To cancel your account, here’s how:

  1. Go to the Setup tab.
  2. Under Billing and Service, click Cancel Service.
  3. There will be then […]

Resolution for 'Billing and Service issue: 'We have closed our business as of December 2018 but have been billed for 2019. How do I terminate the quickbooks service and receive a refund for service charges?' available: Yes.

The Billing and Service issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Billing and Service issue yourself by looking for a resolution described in the article. If it is a complex Billing and Service issue or you are unable to solve the issue, you may contact us by clicking here or by using other Billing and Service support options.

For more information about resolving issues related to Billing and Service in Quickbooks/QBO or to get support for the issue 'We have closed our business as of December 2018 but have been billed for 2019. How do I terminate the quickbooks service and receive a refund for service charges?', click the link below: