If you’re in a free trial, there’s no need to cancel. This will automatically canceled at the end of the trial and you won’t be billed.
Here’s how to cancel a paid subscription:
- From your QuickBooks Self-Employed homepage, go to the Gear icon at the top.
- Tap on Billing Info and click on Cancel now and provide a reason […]
Resolution for 'Billing Info issue: 'How do I cancel an account that I set up?' available: Yes.
The Billing Info issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Billing Info issue yourself by looking for a resolution described in the article. If it is a complex Billing Info issue or you are unable to solve the issue, you may contact us by clicking here or by using other Billing Info support options.
For more information about resolving issues related to Billing Info in Quickbooks/QBO or to get support for the issue 'How do I cancel an account that I set up?', click the link below: