This behavior is probably caused by damaged components in the program, JRMcGaha.

 

You would normally get that error message if the bank has not processed the cancellation yet.

 

Since the Send Items window doesn’t show any pending cancellations, then we can try to run the Verify and Rebuild Data. This will help us […]

Resolution for 'Billpay issue: 'Billpay failed to cancel payment' available: Yes.

The Billpay issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Billpay issue yourself by looking for a resolution described in the article. If it is a complex Billpay issue or you are unable to solve the issue, you may contact us by clicking here or by using other Billpay support options.

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