You have to find that payment and put it to the same name, to apply it. There would have been a pop up that a Payment was linked to that invoice. Changing the name on the invoice broke the link to the payment.

Resolution for 'boss changed issue: 'My boss changed the name of one of the invoices that was created in april and had been paid, and know its marked as unpaid, and showing a balance, how can I fix it?' available: Yes.

The boss changed issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the boss changed issue yourself by looking for a resolution described in the article. If it is a complex boss changed issue or you are unable to solve the issue, you may contact us by clicking here or by using other boss changed support options.

For more information about resolving issues related to boss changed in Quickbooks/QBO or to get support for the issue 'My boss changed the name of one of the invoices that was created in april and had been paid, and know its marked as unpaid, and showing a balance, how can I fix it?', click the link below: