Click + > Receive Payments for both customers Рthis will create a credit on their account to be applied to future invoices.  Make sure the Receive Payments are posted to Undeposited Funds.

Then, click + > Deposit and select the 2 payments to group together for the deposit.

Resolution for 'both customers issue: 'I received 2 checks for 2 customers. How do I deposit them and then issue both customers credit memos that will apply to future invoices?' available: Yes.

The both customers issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the both customers issue yourself by looking for a resolution described in the article. If it is a complex both customers issue or you are unable to solve the issue, you may contact us by clicking here or by using other both customers support options.

For more information about resolving issues related to both customers in Quickbooks/QBO or to get support for the issue 'I received 2 checks for 2 customers. How do I deposit them and then issue both customers credit memos that will apply to future invoices?', click the link below: