Let’s try logging in to your account using another web browser. If you get the same result, you can clear the browser’s cache, then log back in. You can follow this article on how to do this based on which browser you’re using: https://community.intuit.com/articles/1145697.

After this, check your client’s account again and you […]

Resolution for 'browsers cache issue: 'Bank rec status at a glance?' available: Yes.

The browsers cache issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the browsers cache issue yourself by looking for a resolution described in the article. If it is a complex browsers cache issue or you are unable to solve the issue, you may contact us by clicking here or by using other browsers cache support options.

For more information about resolving issues related to browsers cache in Quickbooks/QBO or to get support for the issue 'Bank rec status at a glance?', click the link below: