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bulk email: Customers claim to not be getting invoices we’re sending from QBO. How can I verify if the email did in fact bounce, and why? Are there any notifications in app to help?

All you can do is bcc yourself, or set company settings to do so automatically

and have your customers check the spam and trash folders in their email client

intuit is the only company who has not figured out (or does not want to) how to send email from your business email […]

Resolution for 'bulk email issue: 'Customers claim to not be getting invoices we’re sending from QBO. How can I verify if the email did in fact bounce, and why? Are there any notifications in app to help?' available: Yes.

The bulk email issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the bulk email issue yourself by looking for a resolution described in the article. If it is a complex bulk email issue or you are unable to solve the issue, you may contact us by clicking here or by using other bulk email support options.

For more information about resolving issues related to bulk email in Quickbooks/QBO or to get support for the issue 'Customers claim to not be getting invoices we’re sending from QBO. How can I verify if the email did in fact bounce, and why? Are there any notifications in app to help?', click the link below:

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bulk email: People are not receiving my invoices

Let’s figure out why your customers didn’t receive any emailed invoices from you.

There are a few reasons why your client did not receive your email. It’s most likely due to your email server’s service not providing us a notification of the delivery error, or your client’s email account automatically sent […]

Resolution for 'bulk email issue: 'People are not receiving my invoices' available: Yes.

The bulk email issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the bulk email issue yourself by looking for a resolution described in the article. If it is a complex bulk email issue or you are unable to solve the issue, you may contact us by clicking here or by using other bulk email support options.

For more information about resolving issues related to bulk email in Quickbooks/QBO or to get support for the issue 'People are not receiving my invoices', click the link below:

Details