You’ll have the option to choose the type of items your business offers. You can set them up as a Service type in your Products and Services list. You can also personalize your sales forms.

Here’s an article that’ll help you out:

https://community.intuit.com/articles/1145539

Resolution for 'business offers issue: 'I have a service-based business. No sales. How can I customize columns to be more specific to my business (animal-sitting)?' available: Yes.

The business offers issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the business offers issue yourself by looking for a resolution described in the article. If it is a complex business offers issue or you are unable to solve the issue, you may contact us by clicking here or by using other business offers support options.

For more information about resolving issues related to business offers in Quickbooks/QBO or to get support for the issue 'I have a service-based business. No sales. How can I customize columns to be more specific to my business (animal-sitting)?', click the link below: