That is very unusual.  Are you sure you talked to an official Intuit Support person?  We’ve had spammers recently on the forums that make it look like they are with Intuit when they are not.

Anyway, I found this:

http://www.intuit.com/company/executives/

Resolution for 'Called support issue: 'Called support about a problem. Info was not valid for us. Got told in language no one should hear what to do. Need to report. Anyone know how?' available: Yes.

The Called support issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Called support issue yourself by looking for a resolution described in the article. If it is a complex Called support issue or you are unable to solve the issue, you may contact us by clicking here or by using other Called support support options.

For more information about resolving issues related to Called support in Quickbooks/QBO or to get support for the issue 'Called support about a problem. Info was not valid for us. Got told in language no one should hear what to do. Need to report. Anyone know how?', click the link below: