I can see the urgency of getting this resolved, so let’s take a look at your issue.

I’ve replicated this on my sample QuickBooks Online (QBO) Canada account and I got the same results. I’ve checked here on our end and we currently have reported issues about this. Our product development team […]

Resolution for 'Canada account issue: 'Can I change the tabbing order on receive payments window? Currently it skips right over reference no. and bank. I have use the mouse to go back and enter those fields.' available: Yes.

The Canada account issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Canada account issue yourself by looking for a resolution described in the article. If it is a complex Canada account issue or you are unable to solve the issue, you may contact us by clicking here or by using other Canada account support options.

For more information about resolving issues related to Canada account in Quickbooks/QBO or to get support for the issue 'Can I change the tabbing order on receive payments window? Currently it skips right over reference no. and bank. I have use the mouse to go back and enter those fields.', click the link below: