If the payment was deposited you need to void that first. After you have voided the deposit you can then go and void the payment.

Resolution for 'cannot edit issue: 'How do I correct a payment received? The help screen instructions do not work. I cannot edit/delete nor can I edit/save and close.' available: Yes.

The cannot edit issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the cannot edit issue yourself by looking for a resolution described in the article. If it is a complex cannot edit issue or you are unable to solve the issue, you may contact us by clicking here or by using other cannot edit support options.

For more information about resolving issues related to cannot edit in Quickbooks/QBO or to get support for the issue 'How do I correct a payment received? The help screen instructions do not work. I cannot edit/delete nor can I edit/save and close.', click the link below: