When the supplier posted a refund to your credit card, you should use enter credit card credit, select accounts payable as the account for the credit and select the supplier name as well as entering the amount

then you use pay bills, and select the “bill” the credit card credit created, […]

Resolution for 'card credit created issue: 'HOW TO RECEIVE REFUND ON CREDIT CARD AGAINST SUPPLIER CREDIT, I HAVE CREATED A CREDIT CARD CREDIT, HOWEVER, IT IS NOT CLEARING THE SUPPLIER CREDIT, I STILL SEE THE CREDIT' available: Yes.

The card credit created issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the card credit created issue yourself by looking for a resolution described in the article. If it is a complex card credit created issue or you are unable to solve the issue, you may contact us by clicking here or by using other card credit created support options.

For more information about resolving issues related to card credit created in Quickbooks/QBO or to get support for the issue 'HOW TO RECEIVE REFUND ON CREDIT CARD AGAINST SUPPLIER CREDIT, I HAVE CREATED A CREDIT CARD CREDIT, HOWEVER, IT IS NOT CLEARING THE SUPPLIER CREDIT, I STILL SEE THE CREDIT', click the link below: