Are you using QuickBooks Merchant Services? Cases like this usually need further investigation. For us to do that, we have to access your account which can’t be done here in the Community. I’d suggest that you contact QuickBooks Merchant Services support so they can help you further.
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Resolution for 'card payment screen issue: 'credit card payment screen not recognizing credit card information' available: Yes.
The card payment screen issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the card payment screen issue yourself by looking for a resolution described in the article. If it is a complex card payment screen issue or you are unable to solve the issue, you may contact us by clicking here or by using other card payment screen support options.
For more information about resolving issues related to card payment screen in Quickbooks/QBO or to get support for the issue 'credit card payment screen not recognizing credit card information', click the link below: