You have to contact support. This is a user-to-user forum. We cannot help you. https://help.quickbooks.intuit.com/en_US/contact
Resolution for 'case issue: 'help with case?' available: Yes.
The case issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the case issue yourself by looking for a resolution described in the article. If it is a complex case issue or you are unable to solve the issue, you may contact us by clicking here or by using other case support options.
For more information about resolving issues related to case in Quickbooks/QBO or to get support for the issue 'help with case?', click the link below: