If customers are paying you, then they must get something from you, an invoice most likely

Your reps need to note the invoice paid and amount, then you use receive payments in QB and receive those payments against the invoices. then use make deposits and put them in the QB bank […]

Resolution for 'Cash collections issue: 'How to post Cash Collected at branches (Cash collections) entries in Quickbooks?' available: Yes.

The Cash collections issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Cash collections issue yourself by looking for a resolution described in the article. If it is a complex Cash collections issue or you are unable to solve the issue, you may contact us by clicking here or by using other Cash collections support options.

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