I’m not a big fan of the directions on a bounced check for QBO. But to stop the unapplied cash income account, you must make sure that the payment is not dated before the invoice.

Resolution for 'cash income account issue: 'When following the online instructions for processing bounced customer payments, I end up with an item in the unapplied cash income account. How do I fix this?' available: Yes.

The cash income account issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the cash income account issue yourself by looking for a resolution described in the article. If it is a complex cash income account issue or you are unable to solve the issue, you may contact us by clicking here or by using other cash income account support options.

For more information about resolving issues related to cash income account in Quickbooks/QBO or to get support for the issue 'When following the online instructions for processing bounced customer payments, I end up with an item in the unapplied cash income account. How do I fix this?', click the link below: