When you create the receipt, you would create it for £12.00, and not show an overpayment. Refunds are generally done when a customer has overpaid an invoice or later return something. Customer hands you £20.00, you give £8.00 change. You have the option of depositing directly to a bank or petty cash account […]

Resolution for 'cash over issue: 'Refund cash overpayment' available: Yes.

The cash over issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the cash over issue yourself by looking for a resolution described in the article. If it is a complex cash over issue or you are unable to solve the issue, you may contact us by clicking here or by using other cash over support options.

For more information about resolving issues related to cash over in Quickbooks/QBO or to get support for the issue 'Refund cash overpayment', click the link below: