Same answer as a few mins ago:
Resolution for 'cash pl issue: 'All of a customer payment not on cash pl' available: Yes.
The cash pl issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the cash pl issue yourself by looking for a resolution described in the article. If it is a complex cash pl issue or you are unable to solve the issue, you may contact us by clicking here or by using other cash pl support options.
For more information about resolving issues related to cash pl in Quickbooks/QBO or to get support for the issue 'All of a customer payment not on cash pl', click the link below: