For each downloaded transaction, QuickBooks Online analyzes all the information received from the bank and QuickBooks will just receive information from your bank. In this case, I suggest you coordinate or contact your bank why it was categorized under “spent” category rather than “received”.

Resolution for 'categorized under issue: 'A vendor issued a refund to my bank account, it cleared the bank properly but quickbooks downloaded it as money spent, not received. How do I fix this?' available: Yes.

The categorized under issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the categorized under issue yourself by looking for a resolution described in the article. If it is a complex categorized under issue or you are unable to solve the issue, you may contact us by clicking here or by using other categorized under support options.

For more information about resolving issues related to categorized under in Quickbooks/QBO or to get support for the issue 'A vendor issued a refund to my bank account, it cleared the bank properly but quickbooks downloaded it as money spent, not received. How do I fix this?', click the link below: