I am here to help you sort out your questions one by one.

To start with, after receiving reports that many of the customers have trouble creating and sending statements, an investigation is now in place to develop ways to make it work properly.

For the meantime, you can do the following:

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Resolution for 'category items issue: 'Two critical functions-sending statements & sub-category items not coming up when clicked on-remain unresolved for weeks. Anyone know why? Disconcerting. Unusual for QB' available: Yes.

The category items issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the category items issue yourself by looking for a resolution described in the article. If it is a complex category items issue or you are unable to solve the issue, you may contact us by clicking here or by using other category items support options.

For more information about resolving issues related to category items in Quickbooks/QBO or to get support for the issue 'Two critical functions-sending statements & sub-category items not coming up when clicked on-remain unresolved for weeks. Anyone know why? Disconcerting. Unusual for QB', click the link below: