if you booked the sales as income
create a current liability account gift certificates, and an expense account gift card expense
debit gift card expense
credit gift certificates
Resolution for 'certificates issue: 'Tag Sale Gift Certificates.' available: Yes.
The certificates issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the certificates issue yourself by looking for a resolution described in the article. If it is a complex certificates issue or you are unable to solve the issue, you may contact us by clicking here or by using other certificates support options.
For more information about resolving issues related to certificates in Quickbooks/QBO or to get support for the issue 'Tag Sale Gift Certificates.', click the link below: