intuit does not do emails for support, intuit support is by phone

and this is a user support board hosted by intuit

Resolution for 'chat board issue: 'what happened to emailing for a question vs posting on a chat board?' available: Yes.

The chat board issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the chat board issue yourself by looking for a resolution described in the article. If it is a complex chat board issue or you are unable to solve the issue, you may contact us by clicking here or by using other chat board support options.

For more information about resolving issues related to chat board in Quickbooks/QBO or to get support for the issue 'what happened to emailing for a question vs posting on a chat board?', click the link below: