It wasn’t HP, win10 did an anniversary update to the operating system, when that happened, all versions of QB older than 2015 stopped working.

You will have to buy 2017, check amazon for the best prices

Resolution for 'check amazon issue: 'HP did a software update and now I can’t access my QB. I see all my info in the background but an error message says a problem has caused the program to stop working' available: Yes.

The check amazon issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the check amazon issue yourself by looking for a resolution described in the article. If it is a complex check amazon issue or you are unable to solve the issue, you may contact us by clicking here or by using other check amazon support options.

For more information about resolving issues related to check amazon in Quickbooks/QBO or to get support for the issue 'HP did a software update and now I can’t access my QB. I see all my info in the background but an error message says a problem has caused the program to stop working', click the link below: