If you have credit balance in customer’s account (A/R) and need to refund customer by payment (by check or by online), you should be using Check or Expense under Vendors header, not Refund Receipt form which works differently.

  • From home page screen, click “+1” sign
  • Select check (or expense if you paying […]

Resolution for 'Check or Expense issue: 'Customer Refund not zeroing out account' available: Yes.

The Check or Expense issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Check or Expense issue yourself by looking for a resolution described in the article. If it is a complex Check or Expense issue or you are unable to solve the issue, you may contact us by clicking here or by using other Check or Expense support options.

For more information about resolving issues related to Check or Expense in Quickbooks/QBO or to get support for the issue 'Customer Refund not zeroing out account', click the link below: