Do you already have 2 accountant users?  You can only have 2 so if you wanted to add another one, you would first need to delete one.

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Resolution for 'checkbox option issue: 'Using Quickbooks Online: I am trying to add my accountant, but the checkbox option “This user is my accountant” is greyed out and cant be selected. Does anyone know why?' available: Yes.

The checkbox option issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the checkbox option issue yourself by looking for a resolution described in the article. If it is a complex checkbox option issue or you are unable to solve the issue, you may contact us by clicking here or by using other checkbox option support options.

For more information about resolving issues related to checkbox option in Quickbooks/QBO or to get support for the issue 'Using Quickbooks Online: I am trying to add my accountant, but the checkbox option “This user is my accountant” is greyed out and cant be selected. Does anyone know why?', click the link below: