If you are not creating an invoice for the customer, you can record this as a sales receipt. You can do this by going to the + icon and then Sales receipt.
Resolution for 'Cheque payment issue: 'Cheque payment from a customer' available: Yes.
The Cheque payment issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Cheque payment issue yourself by looking for a resolution described in the article. If it is a complex Cheque payment issue or you are unable to solve the issue, you may contact us by clicking here or by using other Cheque payment support options.
For more information about resolving issues related to Cheque payment in Quickbooks/QBO or to get support for the issue 'Cheque payment from a customer', click the link below: