You won’t be able to create a new policy if it has the same description as another policy. Try creating a new name (Description) for that policy.

Resolution for 'claims issue: 'I set up 4 vacation policies. Payroll won’t allow a 5th because it claims a policy with that name & amount already exists-it does not. How resolve this malfunction?' available: Yes.

The claims issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the claims issue yourself by looking for a resolution described in the article. If it is a complex claims issue or you are unable to solve the issue, you may contact us by clicking here or by using other claims support options.

For more information about resolving issues related to claims in Quickbooks/QBO or to get support for the issue 'I set up 4 vacation policies. Payroll won’t allow a 5th because it claims a policy with that name & amount already exists-it does not. How resolve this malfunction?', click the link below: