“It defaults to user name”

On the log in screen, change what you see, such as “Admin” to the Username they set up for you.

“and password at start up.”

Then, use the password they set up for you.

Resolution for 'client set issue: 'A client set me up as an external accountant and sent a back up file. How do I log in? It defaults to user name and password at start up.' available: Yes.

The client set issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the client set issue yourself by looking for a resolution described in the article. If it is a complex client set issue or you are unable to solve the issue, you may contact us by clicking here or by using other client set support options.

For more information about resolving issues related to client set in Quickbooks/QBO or to get support for the issue 'A client set me up as an external accountant and sent a back up file. How do I log in? It defaults to user name and password at start up.', click the link below: