You can perform these basic troubleshooting steps to reconnect your bank to your account.

First, Log in to your company using a private browser.

Here’s how:

  • For Google Chrome: press Ctrl + Shift + N.
  • For Internet Explorer: press Ctrl + Shift + P.
  • For Google Chrome: press Ctrl + Shift + […]

Resolution for 'code prompts issue: 'I currently am connected to citibank but you indicate I need to reconnect. When I try to reconnect, citibank makes me verify with a code and the code never works' available: Yes.

The code prompts issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the code prompts issue yourself by looking for a resolution described in the article. If it is a complex code prompts issue or you are unable to solve the issue, you may contact us by clicking here or by using other code prompts support options.

For more information about resolving issues related to code prompts in Quickbooks/QBO or to get support for the issue 'I currently am connected to citibank but you indicate I need to reconnect. When I try to reconnect, citibank makes me verify with a code and the code never works', click the link below: