Your payment when you make the monthly mortgage payment is composed of two parts, the mortgage company statement shows that.  You pay down the loan, and you pay interest on the borrowed money

the account Real Estate mortgage is a liability account, the loan
the account Mortgage interest payments is an expense […]

Resolution for 'company statement issue: 'Need help to record mortgage for rental properties' available: Yes.

The company statement issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the company statement issue yourself by looking for a resolution described in the article. If it is a complex company statement issue or you are unable to solve the issue, you may contact us by clicking here or by using other company statement support options.

For more information about resolving issues related to company statement in Quickbooks/QBO or to get support for the issue 'Need help to record mortgage for rental properties', click the link below: