Current status (5/20/2016) – Our engineers are still working to determine root cause of this issue. We hope to have more information about their progress soon and we appreciate your patience. 

When exporting from Quickbooks Online to Quickbooks Desktop customers are seeing an error “A Problem has occurred. Please exit QuickBooks desktop edition and try […]

Resolution for 'convert the file issue: '“A problem has occurred. Please exit QuickBooks desktop edition and try again. If you get this message, please contact support” when exporting to Quickbooks Online?' available: Yes.

The convert the file issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the convert the file issue yourself by looking for a resolution described in the article. If it is a complex convert the file issue or you are unable to solve the issue, you may contact us by clicking here or by using other convert the file support options.

For more information about resolving issues related to convert the file in Quickbooks/QBO or to get support for the issue '“A problem has occurred. Please exit QuickBooks desktop edition and try again. If you get this message, please contact support” when exporting to Quickbooks Online?', click the link below: