It would not hurt for the users to all update before you upgrade each user but upgrades do include all intermediate updates so it may not be necessary. You will have you distribute the upgrade, though before each user can access the updated file . QB generally converts files to […]

Resolution for 'converts files issue: 'We are on Enterprise 13 R12. Question: do all users have to be on the same Release update before we upgrade to Enterprise 16?' available: Yes.

The converts files issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the converts files issue yourself by looking for a resolution described in the article. If it is a complex converts files issue or you are unable to solve the issue, you may contact us by clicking here or by using other converts files support options.

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