Good day jim.p,

Were you able to create a backup copy of your company file prior rebuilding it?
If you’re able to do so, open the backup copy to verify if this is a data issue. Here’s how:
  1. Go to the File menu, and choose Open or Restore Company.
  2. Choose […]

Resolution for 'create a backup issue: 'Customer Terms have randomly changed. Not sure if this is happening during a rebuild. Customers might move from 1% 10, net 30 to just Net 30' available: Yes.

The create a backup issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the create a backup issue yourself by looking for a resolution described in the article. If it is a complex create a backup issue or you are unable to solve the issue, you may contact us by clicking here or by using other create a backup support options.

For more information about resolving issues related to create a backup in Quickbooks/QBO or to get support for the issue 'Customer Terms have randomly changed. Not sure if this is happening during a rebuild. Customers might move from 1% 10, net 30 to just Net 30', click the link below: