I’d be happy to get to the root of this so we know why certain payments aren’t showing up here.

The only payments that will show up in the “Select Existing Payments” field are payments or sales receipts that weren’t deposited to a specific account. When you go to the (+) […]

Resolution for 'Create a Deposit issue: 'When I try to record a Bank Deposit, my screen doesn’t show “Select Existing Payments”. How do I get that back?' available: Yes.

The Create a Deposit issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Create a Deposit issue yourself by looking for a resolution described in the article. If it is a complex Create a Deposit issue or you are unable to solve the issue, you may contact us by clicking here or by using other Create a Deposit support options.

For more information about resolving issues related to Create a Deposit in Quickbooks/QBO or to get support for the issue 'When I try to record a Bank Deposit, my screen doesn’t show “Select Existing Payments”. How do I get that back?', click the link below: