This issue has been reported, and our product engineers found out that the issue occurs when the user lacks access to those customers companies.

To fix this:

  1. Navigate to Company Settings.
  2. Select Your Team.
  3. Select a User.
  4. Select Client Access.
  5. Make sure the ‘missing’ customer is selected.

If you still have the […]

Resolution for 'create a new invoice issue: 'When I create a new invoice I cannot find the customer in the “Choose a Customer” box.' available: Yes.

The create a new invoice issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the create a new invoice issue yourself by looking for a resolution described in the article. If it is a complex create a new invoice issue or you are unable to solve the issue, you may contact us by clicking here or by using other create a new invoice support options.

For more information about resolving issues related to create a new invoice in Quickbooks/QBO or to get support for the issue 'When I create a new invoice I cannot find the customer in the “Choose a Customer” box.', click the link below: