Don’t mess with the completed transaction.  Just pay the customer and use your refunds income account as the expense for the payment

Resolution for 'create a partial refund issue: 'On a single invoice I charged for four different services at $500/each that were to occur over several months. The customer later decided they didn’t want two of the services. The original invoice of $2000 was paid in full. I need to refund $1000 for only those two cancelled. When I try to process a refund I receive the error message “CustomerX’s payment doesn’t have an open invoice to go with it”.' available: Yes.

The create a partial refund issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the create a partial refund issue yourself by looking for a resolution described in the article. If it is a complex create a partial refund issue or you are unable to solve the issue, you may contact us by clicking here or by using other create a partial refund support options.

For more information about resolving issues related to create a partial refund in Quickbooks/QBO or to get support for the issue 'On a single invoice I charged for four different services at $500/each that were to occur over several months. The customer later decided they didn’t want two of the services. The original invoice of $2000 was paid in full. I need to refund $1000 for only those two cancelled. When I try to process a refund I receive the error message “CustomerX’s payment doesn’t have an open invoice to go with it”.', click the link below: