I was able to uninstall the program and reinstall it (repair install did not work). After that the scan manager worked properly.
Resolution for 'create profile issue: 'Cannot create profile in Scan Manager' available: Yes.
The create profile issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the create profile issue yourself by looking for a resolution described in the article. If it is a complex create profile issue or you are unable to solve the issue, you may contact us by clicking here or by using other create profile support options.
For more information about resolving issues related to create profile in Quickbooks/QBO or to get support for the issue 'Cannot create profile in Scan Manager', click the link below: