What user type are you?  You have to be Master Admin to add users.

Resolution for 'create users issue: 'I cant create users or even see it in the menu options. How can i create users and control them?' available: Yes.

The create users issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the create users issue yourself by looking for a resolution described in the article. If it is a complex create users issue or you are unable to solve the issue, you may contact us by clicking here or by using other create users support options.

For more information about resolving issues related to create users in Quickbooks/QBO or to get support for the issue 'I cant create users or even see it in the menu options. How can i create users and control them?', click the link below: