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payments: I never used Quickbooks before. Do I need a merchant account to accept payment when I invoice a client? Or is linking my bank account enough? Thanks!

To accept a credit card or ACH payment via the QBO customer invoice you would need to setup “Payments”. But you can still give your ACH banking information to your customer to make a payment for an invoice and expect that payment to show up in your connected bank account […]

Resolution for 'payments issue: 'I never used Quickbooks before. Do I need a merchant account to accept payment when I invoice a client? Or is linking my bank account enough? Thanks!' available: Yes.

The payments issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the payments issue yourself by looking for a resolution described in the article. If it is a complex payments issue or you are unable to solve the issue, you may contact us by clicking here or by using other payments support options.

For more information about resolving issues related to payments in Quickbooks/QBO or to get support for the issue 'I never used Quickbooks before. Do I need a merchant account to accept payment when I invoice a client? Or is linking my bank account enough? Thanks!', click the link below:

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payments: Hi, Another day, another question. When sending an invoice, is there a way to set up which account should be used for payment? For example, I have 4 different accounts and when I send an invoice I would like the funds to be deposited into one of these 4 accounts. Is there a way to do that? I will be really grateful

Hello,

 

If your customer is paying the invoice online through QuickBooks, then you can select which bank account the funds are deposited into, but you can only use 1 account for ALL payments.

 

If you’re recording the payments manually into QuickBooks and then taking the cash/checks to the bank to deposit, then […]

Resolution for 'payments issue: 'Hi, Another day, another question. When sending an invoice, is there a way to set up which account should be used for payment? For example, I have 4 different accounts and when I send an invoice I would like the funds to be deposited into one of these 4 accounts. Is there a way to do that? I will be really grateful' available: Yes.

The payments issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the payments issue yourself by looking for a resolution described in the article. If it is a complex payments issue or you are unable to solve the issue, you may contact us by clicking here or by using other payments support options.

For more information about resolving issues related to payments in Quickbooks/QBO or to get support for the issue 'Hi, Another day, another question. When sending an invoice, is there a way to set up which account should be used for payment? For example, I have 4 different accounts and when I send an invoice I would like the funds to be deposited into one of these 4 accounts. Is there a way to do that? I will be really grateful', click the link below:

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payments: How long does payment take? 1st ever payment received on QB has status showing delayed after manually submitted online received payment. It also shows as authorized.

The deposit speed may depend on the product you’re using and the payment type. Once the deposit is successful, it should show as Funded in the Status column. Also, if you’re a new user, we’ll deposit your first set of payments within 5 business days. You can check this article for more information: 

Resolution for 'payments issue: 'How long does payment take? 1st ever payment received on QB has status showing delayed after manually submitted online received payment. It also shows as authorized.' available: Yes.

The payments issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the payments issue yourself by looking for a resolution described in the article. If it is a complex payments issue or you are unable to solve the issue, you may contact us by clicking here or by using other payments support options.

For more information about resolving issues related to payments in Quickbooks/QBO or to get support for the issue 'How long does payment take? 1st ever payment received on QB has status showing delayed after manually submitted online received payment. It also shows as authorized.', click the link below:

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payments: On Receive Payment window, how do I delete a payment method in the drop-down list?

 

Let me guide you on how to delete a payment method in QuickBooks Online.

 

Here’s how:

  1. Go to the Gear icon.
  2. In the Lists section, choose All Lists.
  3. Select Payment Methods.
  4. Click the drop-down icon that is aligned with the name.
  5. Select on Make inactive.

I’ll be adding this article to guide you on how to receive and categorize […]

Resolution for 'payments issue: 'On Receive Payment window, how do I delete a payment method in the drop-down list?' available: Yes.

The payments issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the payments issue yourself by looking for a resolution described in the article. If it is a complex payments issue or you are unable to solve the issue, you may contact us by clicking here or by using other payments support options.

For more information about resolving issues related to payments in Quickbooks/QBO or to get support for the issue 'On Receive Payment window, how do I delete a payment method in the drop-down list?', click the link below:

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payments: If I buy tools with a credit card what accounts should I use ?

either tool expense, or tools fixed asset if they are expensive and last a long time, like a lathe, drill press, etc

Resolution for 'payments issue: 'If I buy tools with a credit card what accounts should I use ?' available: Yes.

The payments issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the payments issue yourself by looking for a resolution described in the article. If it is a complex payments issue or you are unable to solve the issue, you may contact us by clicking here or by using other payments support options.

For more information about resolving issues related to payments in Quickbooks/QBO or to get support for the issue 'If I buy tools with a credit card what accounts should I use ?', click the link below:

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payments: I have a customer that fully paid their invoice up front for two student enrollments in our program (so, two line items on the invoice). She now needs to un-enroll one of the students. We’ve given her the refund, but it’s unclear how to record this in QBO. We tried creating a Credit Memo, but it won’t let us apply it to the invoice in question, since the invoice has already been paid.

A c/memo is only used to credit the customer in AR, which is not what you did. You gave them money, so it’s a Refund Receipt, which reduces your bank balance. The original invoice is not involved in the new transaction

Resolution for 'payments issue: 'I have a customer that fully paid their invoice up front for two student enrollments in our program (so, two line items on the invoice). She now needs to un-enroll one of the students. We’ve given her the refund, but it’s unclear how to record this in QBO. We tried creating a Credit Memo, but it won’t let us apply it to the invoice in question, since the invoice has already been paid.' available: Yes.

The payments issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the payments issue yourself by looking for a resolution described in the article. If it is a complex payments issue or you are unable to solve the issue, you may contact us by clicking here or by using other payments support options.

For more information about resolving issues related to payments in Quickbooks/QBO or to get support for the issue 'I have a customer that fully paid their invoice up front for two student enrollments in our program (so, two line items on the invoice). She now needs to un-enroll one of the students. We’ve given her the refund, but it’s unclear how to record this in QBO. We tried creating a Credit Memo, but it won’t let us apply it to the invoice in question, since the invoice has already been paid.', click the link below:

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payments: How can I change the Income Account for PayPal sales transactions to be the Chart of Accounts? Clicking on the PayPal App Actions/Settings did not take me to Settings. I followed this article, but clicking on the PayPal App Actions/Settings took me to the Banking area, not the App Settings. https://quickbooks.intuit.com/learn-support/en-us/product-preferences/modify-settings-for-sync-with-…

Hi again,

 

I wanted to post the answer here for others who may be experiencing the same problem. I talked with Denise via Quickbooks phone support and she was so helpful. Here’s what we did to fix the problem.

 

1) Click on Invoicing on the left menu, then Products and Services, then […]

Resolution for 'payments issue: 'How can I change the Income Account for PayPal sales transactions to be the Chart of Accounts? Clicking on the PayPal App Actions/Settings did not take me to Settings. I followed this article, but clicking on the PayPal App Actions/Settings took me to the Banking area, not the App Settings. https://quickbooks.intuit.com/learn-support/en-us/product-preferences/modify-settings-for-sync-with-…' available: Yes.

The payments issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the payments issue yourself by looking for a resolution described in the article. If it is a complex payments issue or you are unable to solve the issue, you may contact us by clicking here or by using other payments support options.

For more information about resolving issues related to payments in Quickbooks/QBO or to get support for the issue 'How can I change the Income Account for PayPal sales transactions to be the Chart of Accounts? Clicking on the PayPal App Actions/Settings did not take me to Settings. I followed this article, but clicking on the PayPal App Actions/Settings took me to the Banking area, not the App Settings. https://quickbooks.intuit.com/learn-support/en-us/product-preferences/modify-settings-for-sync-with-…', click the link below:

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payments: I’m trying to figure out how to issue a Credit Memo to a Customer but am stuck on Line Items. My use case is issue a Credit Memo a Customer to be applied to an outstanding or future Invoice, but QuickBooks seems to want me to specify an Item (Product or Service) the Credit Memo is for. I’m not sure what Item to specify, as I don’t want the Credit Memo to apply for just a specific Item. The purpose of issuing my Credit Memo is for promotional reasons or overpay and has nothing to do with a specific Item. Furthermore, I’ve been unable to determine what specifically the point of the Line Items on a Credit Memo is. When testing in my QuickBooks Sandbox account, it seems a Credit Memo I issue to a Customer is always applied to the next available Invoice, regardless of if the Invoice contains a Line Item referencing an Item the Credit Memo also references in a Line Item. I understand I could use a DiscountLineItem on the Invoice instead, but I’d like to do this with a Credit Memo as the reporting seems more robust and I can track the specific date the Credit Memo is issued (as opposed to a DiscountLineItem inheriting the Invoice’s date). Can anyone help me figure out the best way to use QuickBooks for my use case of issuing a Credit Memo for a Customer that has nothing to do with a specific Item?

The main reason to have an item listed on the credit memo is to account for any inventory items properly. Meaning that when the invoice was paid, whatever items were sold, inventory would decrease. Then when issuing credit, the same items can be selected to re-add to the quantity for […]

Resolution for 'payments issue: 'I’m trying to figure out how to issue a Credit Memo to a Customer but am stuck on Line Items. My use case is issue a Credit Memo a Customer to be applied to an outstanding or future Invoice, but QuickBooks seems to want me to specify an Item (Product or Service) the Credit Memo is for. I’m not sure what Item to specify, as I don’t want the Credit Memo to apply for just a specific Item. The purpose of issuing my Credit Memo is for promotional reasons or overpay and has nothing to do with a specific Item. Furthermore, I’ve been unable to determine what specifically the point of the Line Items on a Credit Memo is. When testing in my QuickBooks Sandbox account, it seems a Credit Memo I issue to a Customer is always applied to the next available Invoice, regardless of if the Invoice contains a Line Item referencing an Item the Credit Memo also references in a Line Item. I understand I could use a DiscountLineItem on the Invoice instead, but I’d like to do this with a Credit Memo as the reporting seems more robust and I can track the specific date the Credit Memo is issued (as opposed to a DiscountLineItem inheriting the Invoice’s date). Can anyone help me figure out the best way to use QuickBooks for my use case of issuing a Credit Memo for a Customer that has nothing to do with a specific Item?' available: Yes.

The payments issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the payments issue yourself by looking for a resolution described in the article. If it is a complex payments issue or you are unable to solve the issue, you may contact us by clicking here or by using other payments support options.

For more information about resolving issues related to payments in Quickbooks/QBO or to get support for the issue 'I’m trying to figure out how to issue a Credit Memo to a Customer but am stuck on Line Items. My use case is issue a Credit Memo a Customer to be applied to an outstanding or future Invoice, but QuickBooks seems to want me to specify an Item (Product or Service) the Credit Memo is for. I’m not sure what Item to specify, as I don’t want the Credit Memo to apply for just a specific Item. The purpose of issuing my Credit Memo is for promotional reasons or overpay and has nothing to do with a specific Item. Furthermore, I’ve been unable to determine what specifically the point of the Line Items on a Credit Memo is. When testing in my QuickBooks Sandbox account, it seems a Credit Memo I issue to a Customer is always applied to the next available Invoice, regardless of if the Invoice contains a Line Item referencing an Item the Credit Memo also references in a Line Item. I understand I could use a DiscountLineItem on the Invoice instead, but I’d like to do this with a Credit Memo as the reporting seems more robust and I can track the specific date the Credit Memo is issued (as opposed to a DiscountLineItem inheriting the Invoice’s date). Can anyone help me figure out the best way to use QuickBooks for my use case of issuing a Credit Memo for a Customer that has nothing to do with a specific Item?', click the link below:

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payments: I am a consultant and bill my clients for hours worked. One of my clients recently asked me to start invoicing him every two weeks rather than twice-monthly. This means that some invoices will cross a month-end boundary and include hours worked for two different months. As I am using accrual-based accounting, I would like the Invoice & Payment to be split so that the proper amount of sales are recorded for the correct months. I have been using the weekly timesheets and when I add the time entries to my Invoice I have been combining all like entries into a single Invoice Line Item. I provide weekly timesheets separately and that detail doesn’t need to be included in the invoice. How do I need to go about creating the Invoice and applying the single Payment so that it is split across the two calendar months? Thanks, Daniel

As of now, there’s no way to create an invoice that separates income into different periods. There is a workaround, but it involves an extra step at the end of each month. More specifically, you will create a month-end zero-balance invoice under this customer; this will accrue any uninvoiced services […]

Resolution for 'payments issue: 'I am a consultant and bill my clients for hours worked. One of my clients recently asked me to start invoicing him every two weeks rather than twice-monthly. This means that some invoices will cross a month-end boundary and include hours worked for two different months. As I am using accrual-based accounting, I would like the Invoice & Payment to be split so that the proper amount of sales are recorded for the correct months. I have been using the weekly timesheets and when I add the time entries to my Invoice I have been combining all like entries into a single Invoice Line Item. I provide weekly timesheets separately and that detail doesn’t need to be included in the invoice. How do I need to go about creating the Invoice and applying the single Payment so that it is split across the two calendar months? Thanks, Daniel' available: Yes.

The payments issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the payments issue yourself by looking for a resolution described in the article. If it is a complex payments issue or you are unable to solve the issue, you may contact us by clicking here or by using other payments support options.

For more information about resolving issues related to payments in Quickbooks/QBO or to get support for the issue 'I am a consultant and bill my clients for hours worked. One of my clients recently asked me to start invoicing him every two weeks rather than twice-monthly. This means that some invoices will cross a month-end boundary and include hours worked for two different months. As I am using accrual-based accounting, I would like the Invoice & Payment to be split so that the proper amount of sales are recorded for the correct months. I have been using the weekly timesheets and when I add the time entries to my Invoice I have been combining all like entries into a single Invoice Line Item. I provide weekly timesheets separately and that detail doesn’t need to be included in the invoice. How do I need to go about creating the Invoice and applying the single Payment so that it is split across the two calendar months? Thanks, Daniel', click the link below:

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