Quickbooks Online

Quickbooks Online Online Support >

Quickbooks Online: I took over bookkeeping from an owner. His credit card had been compromised and he received a new cc number. He created a new credit card account in QBO when this happened. The bank merely changed the card number, but views it as the same account. When I downloaded the new credit card in QBO, all of the old transactions from before the incident also downloaded. I just excluded them from the new card. My mistake. So he has 2 credit cards in QBO and the bank views them as one. I’m trying to straighten this mess out. Can I just combine the two credit card accounts into one in QBO? There is a balance owed on the old credit card, so I can’t just close it.

Yes, you can combine both credit card accounts in QBO. We can update the old account’s information and then disconnect the new one. After, merge the two accounts.

Here’s how to edit a connected account:

  1. On the Banking page, click pencil icon at the upper-right corner of the bank tile.
  2. Select Edit sign-in […]

Resolution for 'Quickbooks Online issue: 'I took over bookkeeping from an owner. His credit card had been compromised and he received a new cc number. He created a new credit card account in QBO when this happened. The bank merely changed the card number, but views it as the same account. When I downloaded the new credit card in QBO, all of the old transactions from before the incident also downloaded. I just excluded them from the new card. My mistake. So he has 2 credit cards in QBO and the bank views them as one. I’m trying to straighten this mess out. Can I just combine the two credit card accounts into one in QBO? There is a balance owed on the old credit card, so I can’t just close it.' available: Yes.

The Quickbooks Online issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Quickbooks Online issue yourself by looking for a resolution described in the article. If it is a complex Quickbooks Online issue or you are unable to solve the issue, you may contact us by clicking here or by using other Quickbooks Online support options.

For more information about resolving issues related to Quickbooks Online in Quickbooks/QBO or to get support for the issue 'I took over bookkeeping from an owner. His credit card had been compromised and he received a new cc number. He created a new credit card account in QBO when this happened. The bank merely changed the card number, but views it as the same account. When I downloaded the new credit card in QBO, all of the old transactions from before the incident also downloaded. I just excluded them from the new card. My mistake. So he has 2 credit cards in QBO and the bank views them as one. I’m trying to straighten this mess out. Can I just combine the two credit card accounts into one in QBO? There is a balance owed on the old credit card, so I can’t just close it.', click the link below:

Details

Quickbooks Online: Why is there a negative balance in the original sales tax payable

The negative will show on the sales tax liability once you make an overpayment in QuickBooks. You can view all the transaction to check if you made an overpayment. If there is, you’ll need to clear the negative amount in the sales tax payable by adjusting the sales tax liability.

You […]

Resolution for 'Quickbooks Online issue: 'Why is there a negative balance in the original sales tax payable' available: Yes.

The Quickbooks Online issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Quickbooks Online issue yourself by looking for a resolution described in the article. If it is a complex Quickbooks Online issue or you are unable to solve the issue, you may contact us by clicking here or by using other Quickbooks Online support options.

For more information about resolving issues related to Quickbooks Online in Quickbooks/QBO or to get support for the issue 'Why is there a negative balance in the original sales tax payable', click the link below:

Details

Quickbooks Online: I am working with a nonprofit and have set up projects for them in quickbooks online. It is a great way for our organization to track the many projects being managed, but I am having a problem with the projects overview display and am not sure if it is a setting error, wanted to see if anyone else experienced this.

Being able to view the profitability bar graphs and percentages for projects in QuickBooks Online is only visible to admin users. To see this information, you may ask for a screenshot of the project details from the admin.

I’ve added here some links that you can scan through […]

Resolution for 'Quickbooks Online issue: 'I am working with a nonprofit and have set up projects for them in quickbooks online. It is a great way for our organization to track the many projects being managed, but I am having a problem with the projects overview display and am not sure if it is a setting error, wanted to see if anyone else experienced this.' available: Yes.

The Quickbooks Online issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Quickbooks Online issue yourself by looking for a resolution described in the article. If it is a complex Quickbooks Online issue or you are unable to solve the issue, you may contact us by clicking here or by using other Quickbooks Online support options.

For more information about resolving issues related to Quickbooks Online in Quickbooks/QBO or to get support for the issue 'I am working with a nonprofit and have set up projects for them in quickbooks online. It is a great way for our organization to track the many projects being managed, but I am having a problem with the projects overview display and am not sure if it is a setting error, wanted to see if anyone else experienced this.', click the link below:

Details

Quickbooks Online: Can i post transactions directly into the vat control account?

If you post a transaction using a QuickBooks Online VAT code these will post directly to the VAT control account and on the VAT return.

 

If you post a journal directly to the VAT control this will show in the VAT control account but will not post to the VAT return and […]

Resolution for 'Quickbooks Online issue: 'Can i post transactions directly into the vat control account?' available: Yes.

The Quickbooks Online issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Quickbooks Online issue yourself by looking for a resolution described in the article. If it is a complex Quickbooks Online issue or you are unable to solve the issue, you may contact us by clicking here or by using other Quickbooks Online support options.

For more information about resolving issues related to Quickbooks Online in Quickbooks/QBO or to get support for the issue 'Can i post transactions directly into the vat control account?', click the link below:

Details

Quickbooks Online: Mistake in payroll but it has already been submitted. can it be deleted and start again?

First, you’ll have to contact HMRC, and verify if you can delete and resubmit the payroll.

 

Then, if you’ve both agreed to delete the payroll and start over again, here are the articles that can help you depending on your payroll subscription:

Resolution for 'Quickbooks Online issue: 'Mistake in payroll but it has already been submitted. can it be deleted and start again?' available: Yes.

The Quickbooks Online issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Quickbooks Online issue yourself by looking for a resolution described in the article. If it is a complex Quickbooks Online issue or you are unable to solve the issue, you may contact us by clicking here or by using other Quickbooks Online support options.

For more information about resolving issues related to Quickbooks Online in Quickbooks/QBO or to get support for the issue 'Mistake in payroll but it has already been submitted. can it be deleted and start again?', click the link below:

Details

Quickbooks Online: I ran payroll.,One employee pay was for 325 net. When doing the transfer at the bank, I sent 315 by mistake, so I sent a second transfer for 10.00. How do I match them ?

When it comes to matching payroll transactions in the bank feed, the program allows you to match one transaction to one other transaction. So in your case, you won’t be able to match your two transfer transactions from the bank to the […]

Resolution for 'Quickbooks Online issue: 'I ran payroll.,One employee pay was for 325 net. When doing the transfer at the bank, I sent 315 by mistake, so I sent a second transfer for 10.00. How do I match them ?' available: Yes.

The Quickbooks Online issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Quickbooks Online issue yourself by looking for a resolution described in the article. If it is a complex Quickbooks Online issue or you are unable to solve the issue, you may contact us by clicking here or by using other Quickbooks Online support options.

For more information about resolving issues related to Quickbooks Online in Quickbooks/QBO or to get support for the issue 'I ran payroll.,One employee pay was for 325 net. When doing the transfer at the bank, I sent 315 by mistake, so I sent a second transfer for 10.00. How do I match them ?', click the link below:

Details

Quickbooks Online: What’s the difference between Zero Vat and No Vat. Example is train fare Zero Vat and transfer to Director Loan account Zero VAT? Why does it matter?

I’d be happy to share some information about the different VAT codes in QuickBooks Online (QBO).

 

VAT 0% means that some products and services is subject to zero VAT rate but can still be considered as taxable for VAT. While the No Vat code means some goods and services are not reported on […]

Resolution for 'Quickbooks Online issue: 'What’s the difference between Zero Vat and No Vat. Example is train fare Zero Vat and transfer to Director Loan account Zero VAT? Why does it matter?' available: Yes.

The Quickbooks Online issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Quickbooks Online issue yourself by looking for a resolution described in the article. If it is a complex Quickbooks Online issue or you are unable to solve the issue, you may contact us by clicking here or by using other Quickbooks Online support options.

For more information about resolving issues related to Quickbooks Online in Quickbooks/QBO or to get support for the issue 'What’s the difference between Zero Vat and No Vat. Example is train fare Zero Vat and transfer to Director Loan account Zero VAT? Why does it matter?', click the link below:

Details

Quickbooks Online: Hi, how can i add my signature when i receive a payment and a receipt is sent to the customer?

Using the QuickBooks Online (QBO) mobile app, you can let your customer sign an estimate or invoice. However, the ability to add your signature on the payments you’ve received or on the sales receipt is not available.

Also, you can only print an invoice with a signature if you’re using a standard […]

Resolution for 'Quickbooks Online issue: 'Hi, how can i add my signature when i receive a payment and a receipt is sent to the customer?' available: Yes.

The Quickbooks Online issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Quickbooks Online issue yourself by looking for a resolution described in the article. If it is a complex Quickbooks Online issue or you are unable to solve the issue, you may contact us by clicking here or by using other Quickbooks Online support options.

For more information about resolving issues related to Quickbooks Online in Quickbooks/QBO or to get support for the issue 'Hi, how can i add my signature when i receive a payment and a receipt is sent to the customer?', click the link below:

Details