Quickbooks Online: I took over bookkeeping from an owner. His credit card had been compromised and he received a new cc number. He created a new credit card account in QBO when this happened. The bank merely changed the card number, but views it as the same account. When I downloaded the new credit card in QBO, all of the old transactions from before the incident also downloaded. I just excluded them from the new card. My mistake. So he has 2 credit cards in QBO and the bank views them as one. I’m trying to straighten this mess out. Can I just combine the two credit card accounts into one in QBO? There is a balance owed on the old credit card, so I can’t just close it.
Yes, you can combine both credit card accounts in QBO. We can update the old account’s information and then disconnect the new one. After, merge the two accounts.
Here’s how to edit a connected account:
- On the Banking page, click pencil icon at the upper-right corner of the bank tile.
- Select Edit sign-in […]
Resolution for 'Quickbooks Online issue: 'I took over bookkeeping from an owner. His credit card had been compromised and he received a new cc number. He created a new credit card account in QBO when this happened. The bank merely changed the card number, but views it as the same account. When I downloaded the new credit card in QBO, all of the old transactions from before the incident also downloaded. I just excluded them from the new card. My mistake. So he has 2 credit cards in QBO and the bank views them as one. I’m trying to straighten this mess out. Can I just combine the two credit card accounts into one in QBO? There is a balance owed on the old credit card, so I can’t just close it.' available: Yes.
The Quickbooks Online issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Quickbooks Online issue yourself by looking for a resolution described in the article. If it is a complex Quickbooks Online issue or you are unable to solve the issue, you may contact us by clicking here or by using other Quickbooks Online support options.
For more information about resolving issues related to Quickbooks Online in Quickbooks/QBO or to get support for the issue 'I took over bookkeeping from an owner. His credit card had been compromised and he received a new cc number. He created a new credit card account in QBO when this happened. The bank merely changed the card number, but views it as the same account. When I downloaded the new credit card in QBO, all of the old transactions from before the incident also downloaded. I just excluded them from the new card. My mistake. So he has 2 credit cards in QBO and the bank views them as one. I’m trying to straighten this mess out. Can I just combine the two credit card accounts into one in QBO? There is a balance owed on the old credit card, so I can’t just close it.', click the link below: