QB Issue Resolution:

After some research and testing, I found out that the most likely reason why this occurred is that the deposit and credit got recorded in the same transaction. To fix this, you’ll need to delete the transaction and create separate records for the deposit and the credit. Here’s how:

 

Make deposits in QuickBooks

  1. Click the Plus (+) icon.
  2. Choose Bank Deposit.
  3. Fill in all the necessary details like the Date, Received From, Account, and Amount.
  4. Click Save and close.

Enter a check/expense

  1. Click the Plus (+) icon.
  2. Choose Expense (or Check).
  3. Fill in all the necessary information such as the Payment account, Payment date, Payment method, Category, and Amount. No need to enter the Payee.
  4. Click Save and close.

That should do it. You’ll be all set and ready to go after you follow these steps.

 

Resolution for Issue 'The bank lost my deposit. Now they crediited the checking account but shows as both a credit and charge. Delete one it deletes both. how do i fix this?' available: Yes (Solved).
Source: Intuit Community forum.

The bank lost my deposit. Now they crediited the checking account but shows as both a credit and charge. Delete one it deletes both. how do i fix this?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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