QB Issue Resolution:

Turns out it is a software error with the latest update.

I submitted this comment directly through Feedback (click on company name, then Feedback).: “The Payroll Summary Report is showing transactions instead of a summary. Panel of buttons at top missing, including Customize. Called Support, baffled, spent an hour on phone to no avail. Logged in as Company Admin, Master Admin and Accountant, same results. None of payroll reports have Customize option. Please fix.”

The Payroll Support team responded: “I tried my test account and got the same result – it appears that this is a function of new design. I have reached out to our product team to see if any customization options will be added back to any of the Payroll reports in QuickBooks Online. When I have a response I will let you know. ”

In regards to the original issue that “the Payroll Summary Report isn’t a summary at all. Its a paycheck transactions listing.”, I got the response: “As for product design, I’m not directly involved with that team other than to direct user feedback to that group, which helps drive design decisions. My experience is that if enough folks ask for something (or are impacted by it) then it becomes a higher priority. ”
The solution that the phone rep worked out with me to get W2 info is to go to Taxes, Payroll Tax, Annual Forms, W2. All the info I needed is there.

Resolution for Issue 'The Payroll Summary doesn’t show each deduction type (social security, fed, state, medicare) but lumps all deductions. It also shows each paycheck in a listing.' available: Yes (Solved).
Source: Intuit Community forum.

The Payroll Summary doesn’t show each deduction type (social security, fed, state, medicare) but lumps all deductions. It also shows each paycheck in a listing.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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