QB Issue Resolution:

There’s currently an ongoing issue about invoices not populating the header when printing the form in PDF. Our engineering team is working to resolve this for you.

In the meantime, if you’re using the Letterhead Paper, untick Use Letterhead Paper from the Print Settings of the Standard Template. If not, you can customize an invoice template, upload, and apply it to the invoice.

QuickBooks Online lets you import custom form styles in DOCX format from Word. For the guidelines in designing, mapping your form, and steps to upload the template, you can go through this article: Import custom form styles for invoices or estimates.

Also, for you to receive an update regarding this issue, I recommend contacting our QuickBooks Online Support team. This way, they can add your account to the investigation.

Here’s how:

  1. Go to this link: https://help.quickbooks.intuit.com/en/contact.
  2. Select your QuickBooks subscription.
  3. Click Search for something else.
  4. Enter a text in the Tell us more about your question: box.
  5. Click Search.
  6. Click Send Email.
  7. Complete the information needed to email your question.
  8. Click Ask Your Question.
  9. You’ll receive an email within 2 business days about your concern.

Resolution for Issue 'Their is a lot of changes in Invoice format, when we download Invoice in PDF below words are missing.Invoice Nr. Date. Due Date. Terms. Description. Project. Ref' available: Yes (Solved).
Source: Intuit Community forum.

Their is a lot of changes in Invoice format, when we download Invoice in PDF below words are missing.Invoice Nr. Date. Due Date. Terms. Description. Project. Ref: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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