QB Issue Resolution:
If these are credit card charges in the register and you’ve already reconciled the account, you will need to reverse those items using current posting date. In QBO, use “Credit Card Credit” form.
Create “+” sign on top > Vendors > Credit Card Credit
To reverse out those duplicate transactions, you will need to enter the same transaction again in this form. And then when reconciling the account, select both in and out items that will see as Charge and Payment columns in the Reconcile screen. That should resolve the issue.
Hope this helps!
Resolution for Issue 'There are several transactions recorded in my credit card register that have never cleared. These transactions, from last year, were recorded in the wrong register, and I’ve just been carrying them in my balance for this card. I want to clear the register to show the correct balance, but I’m unsure how to do this without affecting the records for 12/31/17. Thanks for your help!' available: Yes (Solved).
Source: Intuit Community forum.
There are several transactions recorded in my credit card register that have never cleared. These transactions, from last year, were recorded in the wrong register, and I’ve just been carrying them in my balance for this card. I want to clear the register to show the correct balance, but I’m unsure how to do this without affecting the records for 12/31/17. Thanks for your help!: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.
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Error Recovery for Clear Out DuplicateUncleared Transactions [Canada]
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