QB Issue Resolution:

QuickBooks provides different ways to help manage your finances and reflect how your business is doing. I’m here to further discuss the deposit field of your invoices.


The Deposit field is an optional portion you can enable and add to your invoices. It is mainly use to subtract a customer deposit from the total to calculate the balance due.


For your question, this fits best to the first scenario you’ve mentioned. It generally indicates a deposit that has already been paid by your customer. You can remove this field from your invoices by turning it off from the Accounts and Settings page.


Here’s how:

  1. Go to the Gear icon, then Account and Settings.
  2. Choose Sales in the left panel, then pick the pencil icon in the Sales form content section.
  3. Remove the check mark in the Deposit box.
  4. Select Save.
  5. Click Done (see screenshot below).

That’s it! You should now be able to use this field accordingly.


If you have other questions about the process, don’t hesitate to let me know. I’ll be around!

Resolution for Issue 'There is a' available: Yes (Solved).
Source: Intuit Community forum.

There is a: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Deposit field on the invoice
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Error Recovery for Deposit field on the invoice [Canada]
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